Job Detail

Executive Lounge Agent - Kempinski Hotels

Date Posted: Jun 09, 2021
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    HND
  • Apply Before:
    Jul 09, 2021

Job Description

Executive Lounge Agent

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and KEA standards.

At all times, they must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Main Responsibilities

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA standards.
    • Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
    • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
    • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
    • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
    • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
    • Keep informed of product and service knowledge as well as the hotel daily and meeting activities.
    • Possess a working knowledge of the room reservation procedures.
    • Maintain the neatness of their working area.
    • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Desired Skills And Responsibilities

    • Local Hire
    • Aminimum of HND or HIgher
    • Minimum of one year experience in a customer service position
    • Excellent oral and written skills
    • Additional language – beneficial
    • Supervisory skills
    • Luxury Hotel Experiences
    • Communication skills
    • Brief knowledge of hotel operations & Computer system
    • Knowledge of MS Office Applications
    • Knowledge of Cashier operations a plus

      Disclaimer

      • Do not pay any fee to any Recruiter.
      • The Recruiter may amend, delete or expire jobs at any time without notification.
      • The Recruiter reserves the right not to proceed with filling the position.
      • An application will not in itself entitle the applicant to an interview.

Benefits

Skills Required

Company Overview

Accra, Greater Accra, Ghana

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European... Read More

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