Job Detail

Customer Care Representative - M-KOPA

Date Posted: Feb 22, 2021
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    Less Than 1 Year
  • Gender:
    No Preference
  • Degree:
    Diploma
  • Apply Before:
    Mar 22, 2021

Job Description

Responsibilities:

  • Receive and handle telephonic customer inquiries.
  • Ensure all customer related issues or queries are addressed or escalated to the next level support if unable to resolve.
  • Document all customer interactions on the provided systems. ·
  • Ensure that customers are educated on the relevant M-KOPA product(s) and processes.
  • Assist any other customer care roles as assigned by a customer care team leader or manger

    Experience, Skills and Competencies

    • Six (6) months and above experience in a frontline service or customer service capacity.
    • Demonstrates passion for handling customers and resolving difficult customers issues.
    • Portrays a pleasant, friendly and patient attitude.
    • Demonstrates competency in the use of Microsoft office suit.
    • Excellent communications skills (both verbal and written) and listening skills.
    • Strong work ethic with a flexibility to work on different shifts

     

    Reporting to: Customer Care Team leader

Benefits

Skills Required

Company Overview

Accra, Greater Accra, Ghana

We believe that everyone should have the power to achieve progress in their life, and access to financing unlocks this power. We reach customers who are underserved by traditional financial services, which often require customers to have a credit his... Read More

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