Job Detail

Client Service Manager - First National Bank

Date Posted: Apr 08, 2021
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    HND
  • Apply Before:
    May 08, 2021

Job Description

purpose

Leadership, Analysis and Reporting. Provide Insights to clients and for solutions and efficiencies. Continuously work towards a differentiated and proactive service offering. Product and Sector specialization.

responsibilities

  • Achieve net profit growth for business
  • Drive significant growth and profitability in the context of cost management
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
  • Maximise cross sell opportunities and strengthen client relationships
  • Prepare business communication that is of a professional standard
  • Provide sales support efficiencies and services in order to ensure retention of clients
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Enter all Qualified leads into the sales pipeline and maintain on a daily basis
    • Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
    • Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
    • Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc).
    • Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc).
    • Assess opportunities and threats from these entrants
    • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
    • Manage own development to increase own competencies
    • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

    experience and qualifications

    • Minimum Qualification : Business or banking qualification, relevant tertiary qualifications
    • Experience : Minimum 5 years Client Management experience in a similar role
    • Minimum of 3 years of managing and leading teams

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      • Do not pay any fee to any Recruiter.
      • The Recruiter may amend, delete or expire jobs at any time without notification.
      • The Recruiter reserves the right not to proceed with filling the position.
      • An application will not in itself entitle the applicant to an interview.

Benefits

Skills Required

Company Overview

Accra, Greater Accra, Ghana

First National Bank can trace its origins back to the Eastern Province Bank, which was formed in Grahamstown, South Africa in 1838. By 1874, the bank had four branches - Grahamstown, Middelburg, Cradock and Queenstown. Due to a recession, the bank w... Read More

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