Job Detail

Telephone Operator - Kempinski Hotels

Date Posted: Jun 09, 2021
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    HND
  • Apply Before:
    Jul 09, 2021

Job Description

Telephone Operator

The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and KEA standards.

Key Responsibilities

  • Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
  • Write down messages accurately for our guests and deliver messages in a timely manner.
    • Handle guests’ requests for DND (Do Not Disturb) and confidential status.
    • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
    • In case of emergency, handles all communications for the hotel whilst serving as the communication center.
    • Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
    • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Desired Skills And Qualifications

    • Must be a Citizen
    • Equivalent of HND in related field or higher
    • One year experience in a customer service oriented position.
    • Excellent oral and written skills, Additional language – beneficial
    • Good listening, oral and writing skills
    • Basic knowledge of Hotel Business Operations
    • Microsoft Office Applications
    • Knowledge in Opera PMS

      Disclaimer

      • Do not pay any fee to any Recruiter.
      • The Recruiter may amend, delete or expire jobs at any time without notification.
      • The Recruiter reserves the right not to proceed with filling the position.
      • An application will not in itself entitle the applicant to an interview.

Benefits

Skills Required

Company Overview

Accra, Greater Accra, Ghana

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European... Read More

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