The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and KEA standards.
Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
Write down messages accurately for our guests and deliver messages in a timely manner.
Handle guests’ requests for DND (Do Not Disturb) and confidential status.
Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
In case of emergency, handles all communications for the hotel whilst serving as the communication center.
Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills And Qualifications
Must be a Citizen
Equivalent of HND in related field or higher
One year experience in a customer service oriented position.
Excellent oral and written skills, Additional language – beneficial
Good listening, oral and writing skills
Basic knowledge of Hotel Business Operations
Microsoft Office Applications
Knowledge in Opera PMS
Do not pay any fee to any Recruiter.
The Recruiter may amend, delete or expire jobs at any time without notification.
The Recruiter reserves the right not to proceed with filling the position.
An application will not in itself entitle the applicant to an interview.
The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European... Read More