Job Detail

Service Delivery Officer - iDE Ghana

Date Posted: Nov 25, 2021
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Dec 25, 2021

Job Description


  • Oversees, refines, and improves all production processes.
  • Monitors, develops, and implements quality control and assurance strategies.
  • Promptly responds to all special product cost estimation requests for approval.
  • Identifies training needs and develops training models for TBO’s through.
  • Responsible for on-boarding and training of new toilet businesses and facilitating periodic refresher training for existing TBOs.
  • Ensures that environmental, health and safety regulations are met.
  • Develops operation and routine maintenance schedule for TBOs.
  • Develops appropriate manuals for installation, usage, production, and fabrications.
  • Designs gender-sensitive products and services that fit into the WASH portfolio.
  • Supports the Head of Operations in all product improvement exercises and prototyping of a new product.
  • Develops a template to report on all environmental issues that emerge before, during and post-installation.
  • Any other duties as may be assigned within your capacity.

    Required Skills or Experience

    • Degree in Mechanical, Civil or Process and Production Engineering from a recognized university.
    • At least 5 years of work experience in product design and /or manufacturing.
    • Experience working in rural areas and with rural communities is an asset.
    • Knowledge of WASH and/or user-centred design methodologies is an asset.
    • Presentation and facilitation skills.
    • Ability to work and relate well with colleagues and stakeholders.
    • Positive attitude, responsive and approachable.
    • Ability to work under pressure while maintaining required performance standards.
    • Ability to multitask and a team player.
    • Excellent spoken and written skills in English.
    • Fluency in at least one Northern Language (compulsory).
    • Holds a valid driving license and capability to ride a motorbike.
    • Proficiency in Microsoft Word and Excel.

      How To Apply

      Interested candidates who meet the above criteria should send their applications and CVs with 2 current referees and relevant educational and NSS certificates to 

      on or before 22nd December 2021. Kindly indicate the position and district of choice as the subject of your email.

      In view of the anticipated volume of applications to be received, only shortlisted candidates will be contacted for the next phase of the recruitment process.

      Female candidates are strongly encouraged to apply


      • Do not pay any fee to any Recruiter.
      • The Recruiter may amend, delete or expire jobs at any time without notification.
      • The Recruiter reserves the right not to proceed with filling the position.
      • An application will not in itself entitle the applicant to an interview.


Company Overview

Accra, Greater Accra, Ghana

In 2010, iDE began working in Ghana to enable farmers’ access to improved irrigation techniques that allow for farming in the dry season, leading to increased incomes and food security. Read More

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