Job Detail

Front Desk Officer – Support Services - DKT International

Date Posted: Jun 18, 2020
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Experienced Professional
  • Positions:
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Oct 15, 2020

Job Description

Department: Support Services Department

Job Summary


  • Provide general administrative support such that the offices of DKT function smoothly and provide a professional atmosphere in which employees can succeed.
  • Assist on managing office and staff logistics.
  • Assist on secretarial and receptionist duties.
  • Assist on administering personnel functions.
  • Assist Support Services Manager.


Specific Duties & Responsibilities


  • Assist with providing general administrative support such that the offices of DKT function smoothly and provide a professional atmosphere in which employees can succeed.
  • Assist in the development and maintenance of administrative systems that allow for the most optimal and professional atmosphere.
  • Develop and maintain filing systems, paper and electronic, to audit-level standard.
  • Maintain office facilities, furniture, and equipment up-to-date and in good working order. Ensure offices are clean and functional, including pantry area.
  • Control office stationeries, supplies and replenishments. Maintain an up-to-date inventory at all times and maintenance log for equipment such as photocopier and facsimile machine.
  • Provide administrative recommendations that lead to enhanced performance and outputs.


  • Assist on managing office and staff logistics
  • Organize meetings and events inside and outside the DKT office. Arrange for venue, refreshments, audio-visual use/rental, invitations, and other components of the event.


  • Assist on secretarial and receptionist duties.
  • Perform secretarial duties including travel arrangements & meeting schedules
  • Serve as one of the key ‘voices’ representing DKT during primary contact, maintaining positive, professional relationships.
  • Monitor reception of visitors.
  • Make arrangements for business cards for staff and printing of project materials as requested.
  • Assist in the placement of advertisements and notices in local papers.
  • Provide regular and ad hoc support to technical staff; such as document duplication, document compilation, light editing and formatting.
  • Assist other team members when workloads and circumstances require it.
  • Assist in activities and events related to representation of DKT International.


  • Assist with Vehicle Maintenance & Management
  • Evaluate and process all incoming servicing and maintenance needs for the entire fleet of company vehicles.
  • Liaise and maintain relationship with TOTAL Ghana and all major servicing garages for fuel and vehicle maintenance purposes.
  • Prepare monthly fuel and vehicle maintenance report.
  • Monitor and supervise legal documentation covering vehicle road worthiness and licensing.


  • Assist on administering personnel functions
  • Assist SSD Manager in maintaining up-to-date employee files.
  • Assist in the implementation of Personnel Policies and Procedures Manual.
  • Assist in monitoring and managing staff leave and sick days.
  • Assist in recruitment process for approved vacancies, staff training, placement, promotion, transfer and termination.
  • Assist in administering staff benefits including health insurance and accident insurances.
  • Assist in administering work permit and other permits, customs requests, visas, and licenses for l expatriate personnel and their eligible dependents, in compliance with the prevailing regulations.


  • Other Duties:
  • Perform other duties as assigned by your immediate supervisor.
  • Assure confidentiality in handling business related issues.


Work Guides and References


  • Accounting Procedures and Policies
  • Marketing Plan
  • Employee Handbook

 Position Objectives

  • Provide quality administrative support for the office, including the CD.
  • Help to make office environment in which employees are happy to come to work.
  • Contribute to overall program goals.


Key Performance Indicators


  • DKT sales targets
  • Quality of office administration and services provided.
  • Positive reviews of DKT Ghana by customers and partners
  • Positive reviews of DKT Ghana by employees
  • Effectiveness of personnel management systems


Position Requirements


  • Minimum Education
  • Bachelor’s degree or equivalent
  • Formal Training
  • Office management training
  • Secretarial courses
  • Personnel management training

Work Experience

  • At least 3 years’ experience in similar occupation
  • Experience in international company

Skills and abilities

  • Strong interpersonal skills
  • Strong organizational skills
  • Computer literacy
  • Enthusiasm and initiative
  • Writing & communication skills
  • Flexibility
  • Integrity and honesty
  • Ability to work during weekends upon request and beyond official working hours will be a plus
  • Must be willing to work in this role for at least 2 years

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Company Overview

Accra, Greater Accra, Ghana

DKT International is a registered, non-profit organization founded in 1989 to focus the power of social marketing on some of the largest countries with the greatest needs for family planning, HIV/AIDS prevention and safe abortion. Read More

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