Job Detail

Analyst, Customer Knowledge Management - MTN Ghana

Date Posted: Jun 09, 2021
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    HND
  • Apply Before:
    Jul 09, 2021

Job Description

 Job Role 

Key Tasks:

  • Develop customer segmentation based on usage and other behavioural patterns
  • Assist the business in the understanding of customer groups and behaviour trends
  • Support the development of targeted campaigns and ROI calculation/campaign optimization (Advance Analytics cycle)
  • Data mining related to customer lifecycle management
  • Support data-warehousing activities
  • Support for BI projects that impact CLM and CVM
  • Support the conduct and execution of all Market research activities – liaising with internal stakeholders to provide customer data when required.
  • Build a customer knowledge centre that provides a 360-view of customers; (usage and other behavioural patterns) including findings from consumer research/surveys, the insights derived should support CLM and CVM initiatives
  • Provide information and data in accordance with defined objectives in response to specific requests by stakeholders

    Context : 

    • Dynamic and highly competitive telecommunication & ICT industry
    • Highly regulated environment
    • Regionalization structure implication
    • Performance driven environment
    • Developing sophisticated Client base
    • Diverse cultural environment
    • Active Media Engagement & Brand Reputation

      Disclaimer

      • Do not pay any fee to any Recruiter.
      • The Recruiter may amend, delete or expire jobs at any time without notification.
      • The Recruiter reserves the right not to proceed with filling the position.
      • An application will not in itself entitle the applicant to an interview.

Benefits

Skills Required

Company Overview

Accra, Greater Accra, Ghana

MTN's overriding mission is to be a vehicle for Ghana's economic growth and development, helping to promote Ghana's strong development potential from the provision of world class telecommunications products and services all through to innovative and... Read More

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