Job Detail

Analyst, Customer Intelligence - MTN Ghana

Date Posted: Feb 23, 2021
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Job Detail

  • Location:
    Accra, Greater Accra, Ghana
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
    Entry Level
  • Positions:
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Degree
  • Apply Before:
    Mar 23, 2021

Job Description

Job Role

Key Tasks

  • Prepare draft templates on Divisional reporting to drive and monitor CEX initiatives
  • Prepare Monthly /Quarterly Reports on Customer Intelligence activities- (including competition) by compiling customer feedback from the business – Marketing, Enterprise Business, Mobile Financial Services, Sales and Distribution
  • Compile reports on CM and CEX activities towards responding to customer suggestions and ideas.
  • Ensure all business processes are updated for efficient service delivery in line with digital transformation approach.
  • Develop customer-oriented forums to ensure customer understanding of products and services by the company.
  • Formulate service delivery parameters which contribute to service delivery effectiveness through the consistent application of Best Practices as specified by project plans.
  • Support all Commercial (Marketing, Enterprise Business, Mobile Financial Services related projects and activities to ensure customer satisfaction.
  • Data mining and analysis of customer information for business decision making

Job Requirements

Education

A Bachelor’s Degree in a related field of study

 

Experience

Minimum of 3 years’ relevant experience in a similar role

 

Competencies

Knowledge:

  • Knowledge Customer Analytics
  • Computer literacy
  • Ability to use attendance software
  • IT Systems knowledge
  • Databases understanding

    Skills / physical competencies:

    • Ability to manage own time and workload and juggle conflicting priorities
    • Demonstrate evidence of influencing and coaching skills
    • Professional approach with a can do attitude
    • Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
    • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
    • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
    • Personal Skills -Trustworthy, integrity and ethical in dealings
    • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
    • Organisational Positioning Skills – Good written and verbal communication, commitment to the organization

      How To Apply

      MTNGhanaRecruitment@mtn.com 

      with the Vacancy number MTN-CR-ADTRACK0002 as subject.

      Kindly indicate the Position in the subject to avoid being disqualified and note that only shortlisted applicants will be contacted.

 

Benefits

Skills Required

Job is expired

Company Overview

Accra, Greater Accra, Ghana

MTN's overriding mission is to be a vehicle for Ghana's economic growth and development, helping to promote Ghana's strong development potential from the provision of world class telecommunications products and services all through to innovative and... Read More

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