Prepare draft templates on Divisional reporting to drive and monitor CEX initiatives
Prepare Monthly /Quarterly Reports on Customer Intelligence activities- (including competition) by compiling customer feedback from the business – Marketing, Enterprise Business, Mobile Financial Services, Sales and Distribution
Compile reports on CM and CEX activities towards responding to customer suggestions and ideas.
Ensure all business processes are updated for efficient service delivery in line with digital transformation approach.
Develop customer-oriented forums to ensure customer understanding of products and services by the company.
Formulate service delivery parameters which contribute to service delivery effectiveness through the consistent application of Best Practices as specified by project plans.
Support all Commercial (Marketing, Enterprise Business, Mobile Financial Services related projects and activities to ensure customer satisfaction.
Data mining and analysis of customer information for business decision making
MTN's overriding mission is to be a vehicle for Ghana's economic growth and development, helping to promote Ghana's strong development potential from the provision of world class telecommunications products and services all through to innovative and... Read More